Refunds & Cancellation

What this policy covers

This policy covers TheProperHandyman memberships. Posting a homeowner job is free. Free and beta memberships require no payment and do not automatically become paid. Work you commission from a tradesperson is a separate contract; discuss payment and refunds for that work directly with them.

Cancel a paid membership

Paid memberships renew monthly. Use the Paddle portal link on your receipt, the billing link on our pricing page or Paddle payment support to cancel before renewal. Scheduled cancellation prevents the next charge and normally preserves access until the paid period ends. Cancellation does not itself refund an earlier charge. Deleting an account or ceasing to use it does not cancel the subscription.

Request a refund or exercise withdrawal rights

For a Paddle purchase, use the support link on your receipt or visit Paddle payment support and request a refund. Quote the transaction reference and reason. Eligibility, statutory withdrawal rights and processing times follow Paddle’s Refund Policy and Buyer Terms. Mandatory rights prevail. A request is not a guarantee of a discretionary refund.

UK consumers may have a 14-day withdrawal right, subject to immediate-supply conditions. Business purchases are treated differently. Accepting our terms alone does not waive a statutory right.

Platform problems or incorrect job details

Contact [email protected] if membership features are unavailable or misdescribed, or a job contains inaccurate or fraudulent information. Include the job or transaction reference and what happened, but never send card details. We will investigate and help with any applicable remedy or Paddle refund request.

Memberships do not guarantee replies, contracts, exclusive jobs or a minimum number of leads. There is no automatic refund of an unlock because a homeowner declines a quote. This does not limit rights concerning defective or misdescribed services.

Product support

Read the Terms of Service and Privacy Policy before choosing a membership.