Frequently Asked Questions
Everything you need to know about how TheProperHandyman connects homeowners with trusted UK professionals.
For Homeowners
Posting jobs, contact details, and choosing a tradesperson
Is posting a job on TheProperHandyman completely free?
Yes, posting a job is 100% free for homeowners with zero hidden fees or commission on the work completed. You only pay the independent tradesperson directly for their physical labour and materials once you agree on a quote.
How quickly will I receive quotes from tradespeople?
Response times depend on your postcode, the type of work and local availability. Our trade network is growing, so posting a job does not guarantee a response or a quote. Add a clear description and your preferred timing to help interested tradespeople assess the job.
Are the tradespeople vetted and insured?
Check the information on each business profile and ask the tradesperson for current qualifications, registration and public liability insurance before hiring. A profile or badge does not replace these checks. For gas work, always check the engineer on the Gas Safe Register.
What if I change my mind or decide not to proceed?
You are under no obligation to hire any tradesperson who contacts you. You can cancel or close your job listing at any time directly through your homeowner dashboard.
How do payments work for physical jobs?
Payment for physical work is made directly between you and the chosen tradesperson according to the terms you mutually agree upon (e.g. bank transfer, card, or invoice). TheProperHandyman does not hold or escrow funds for physical building works.
For Tradespeople
Memberships, local coverage, and contact allowances
How does the membership and lead unlock system work?
Each active membership sets a monthly allowance of new homeowner contact unlocks and a maximum coverage radius. Eligible launch memberships are currently free during beta. Check the membership page for the plans available now. Paid checkout is not active at launch.
What happens if a homeowner's contact number is invalid?
A valid-format phone number is required when a homeowner posts a job, but we cannot guarantee that every number is reachable. If a contact appears incorrect or suspicious, email [email protected] with the job details so we can investigate.
Can I choose my specific trades and service radius?
Yes. Choose your trade categories, base postcode and travel radius in your business profile. Your membership can limit the effective coverage radius and monthly contact allowance. Your dashboard shows matching open jobs and the allowance you have left.
How will I be notified when new jobs match my criteria?
Check the matching jobs in your dashboard. You can also enable browser push notifications on supported devices. Delivery depends on your notification permissions and device settings; email alerts are not guaranteed.
Still Have Questions?
For help with your job or trade account, email our support team with the relevant details.